Optometric assistant/Front desk staff

Job Description

Job Description

• Ensures high quality customer service.
• Ensures a smooth flow of customers through the office.
• Answers, screens, and forwards incoming phone calls
• Processes and understands vision insurance plans
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Training patients on the Insertion and removal of contact lenses.
• Prepare patients before the examination by gathering information about the patient’s vision and medical history, explaining the exam process, and documenting all needed information in the patient’s record
• Able to work well with technology and various clinical instruments, taking measurements, and administering tests to determine the visual capabilities of the patient in preparation for the vision examination

Office

As the face of our office, Receptionists are responsible for greeting and welcoming patients in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They are the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

Candidate Description

Candidate Requirements

Qualifications

Are you the right fit? The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines is preferred.
• Strong customer service skills required.
• Strong organizational skills required.
• Minimum education high school diploma